Terms of Service
By placing an order with us, you expressly agree to the following terms and conditions:
1. Cancellations & Refunds
1.1
Orders of up to $140 may be cancelled 5 days prior to the delivery date and a full refund issued.
For amounts greater than $140 or for cancellation requests made 5 days or less prior to the delivery date, a 50% cancellation charge will be incurred.
Please call us to cancel your order; we will not accept email or messaging app cancellations.
1.2
In the unlikely event that an order is delivered incomplete or incorrect, please notify us within 24 hours of delivery. We will assess next steps on a case-by-case basis.
1.3
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, although it is possible that they may be damaged in transit.
If your flowers do not seem fresh or if you are dissatisfied with your order for any reason, please send as an email with photos within 24 hours of receipt to hello@fibreflowers.com.
Following an assessment by our team, we will either replace the flowers at our next available delivery date or offer a refund.
2. Delivery
2.1
Standard deliveries will be made between 10am–8pm, Mondays through Saturday (excluding Wednesdays). We do not deliver on Sundays, Wednesdays, or public holidays.
Delivery cost is charged at $15 per location at the checkout page.
2.2
With our deadline delivery, you can choose from five convenient time slots between 10am–8pm: 10am–12pm / 12pm–2pm / 2pm–4pm / 4pm–6pm / 6pm–8pm.
Deadline deliveries are charged at an additional $10 per location at the checkout page except for the first and last delivery slots (10am–12pm & 6pm–8pm); these are charged at $15 per location.
2.3
We do not currently offer same-day delivery for any of our orders.
2.4
Orders placed before 12pm are eligible for next-day delivery at no additional cost.
2.5
We use a trusted and professional third-party to ensure your orders are delivered on time and in perfect condition. To help make this possible, please ensure that the recipient’s name and address are correct prior to confirming your order.
We will not be responsible for any misinformation on delivery details and it is the customer’s responsibility to ensure all information entered during the checkout process is correct.
In the case where the delivery address was entered incorrectly by a customer during checkout, we will be able to re-deliver the flowers to a different address at an additional re-delivery fee of $20.
3. Floral Products & Care
3.1
All flowers and foliage are subject to availability and are seasonal in nature. In the event of any supply difficulties, we reserve the right to make substitutions with alternatives of a similar style and value where required and without prior notice.
3.2
Our products are entirely hand-made and organic in nature. There may be small variations (such as bloom colour & size) between the image presented on our website and the product you receive.
3.3
To prolong the life of your flowers, remove them from the packaging they’re delivered in, trim a few centimetres off the bottom of their stems and place them immediately into a vase with fresh, clean water.
Depending on the variety of blooms you’ve received, our flowers should last at least 3-4 days fresh.
If you have any queries about or issues with your flowers, please send us an email with photos within 3 days following the receipt of your order to hello@fibreflowers.com.
Replacement flowers may be sent at our discretion or a refund issued, however this will be dealt with on a case-by-case basis.
4. Pricing & Payment
4.1
All prices listed on our website are calculated and charged in Singapore dollars (SGD).
4.2
Prices are subject to change without prior notice.
4.3
We accept Visa, Mastercard or American Express credit or local debit cards.
4.4
To process all online payments we use the secure online system, STRIPE. This is PCI-DSS compliant, and ensures your card details are kept safe at all times. It also provides an option to save your details in order to streamline future purchases.